Shipping policy
Last updated: September 6, 2026
Handling Time Orders are processed and dispatched within 1–2 business days of purchase (Monday–Friday, excluding Canadian public holidays).
Shipping Destinations We currently ship within Canada only.
Carriers We ship via Canada Post and select carriers depending on parcel size and destination.
Shipping Rates — Canada
| Order Value | Rate |
|---|---|
| Over $99.00 CAD | Free |
| Up to 1 kg | $9.99 CAD |
| 1 kg – 2.5 kg | $12.99 CAD |
| 2.5 kg – 5 kg | $16.99 CAD |
| Over 5 kg | $21.99 CAD |
| Express delivery | $20.00 CAD |
One shipping charge applies per order regardless of the number of items. Your exact shipping cost is always displayed at checkout before payment.
Transit Times Estimated delivery times vary by destination:
- Standard: 3–7 business days
- Express: 1–3 business days
Delivery times are estimates only and not guaranteed. LoomSparrow is not responsible for carrier delays once a package has shipped.
Lost or Delayed Packages If your order hasn't arrived within the expected window, contact us at support@loomsparrow.ca with your order number and we'll help track it down.