Delivery & Returns
Everything about getting your order, and sending something back if it's not right. Questions? Email support@loomsparrow.ca.
Delivery
Where do you ship?
We ship from Ontario to addresses across Canada. We are not shipping outside Canada at the moment.
How much does shipping cost?
- Free on orders over $99 CAD.
- Below $99, shipping is priced by the weight of your parcel: $9.99 up to 1 kg, $12.99 from 1 to 2.5 kg, $16.99 from 2.5 to 5 kg, and $21.99 above 5 kg.
- Express delivery is $20 CAD.
You pay one shipping charge per order, whatever you put in the basket. Your exact cost is always shown at checkout before you pay.
How long will my order take to arrive?
Orders ship within 48 hours of being placed, and typically take 3 to 7 business days in transit after that. These are typical estimates. Actual delivery can vary by destination and by carrier delays outside our control.
Will I get tracking?
Yes. You'll receive a shipping confirmation email with tracking information as soon as your order ships.
What if my package is delayed, lost, or arrives damaged?
Email us at support@loomsparrow.ca with your order number and we'll help sort it out right away.
Returns & Exchanges
What is your return window?
We accept returns within 30 days of delivery for a full refund. Clearance items marked Final Sale are not eligible for return or exchange, and this is clearly noted on the product page and at checkout.
What condition does an item need to be in to return it?
Items must be unused, unwashed, and returned in their original packaging with tags attached.
Who pays for return shipping?
The customer is responsible for return shipping costs, except when an item arrives damaged, defective, or incorrect. In those cases we cover return shipping at no cost to you.
How do I start a return or exchange?
Email support@loomsparrow.ca with your order number and the item(s) you'd like to return or exchange, and we'll walk you through the next steps.
When will I get my refund?
Refunds are issued to your original payment method within 5 to 10 business days of us receiving your returned item.
Can I exchange for a different size or colour instead of a refund?
Yes. Exchanges are available within the same 30-day window, subject to stock availability. Contact us to arrange an exchange.
My item arrived damaged, defective, or wrong. What do I do?
Email support@loomsparrow.ca with your order number and a photo of the item. Damaged, defective, or incorrect items are handled outside the standard return process, at no cost to you.
Still Have Questions?
Reach out any time at support@loomsparrow.ca. We're a small, family-run team and read every message.