Refund policy

Refund Policy

Last updated: July 31, 2026

We want you to love your LoomSparrow order. If something isn't right, here's how returns and refunds work.

Returns: We accept returns within 30 days of delivery for a full refund, unless otherwise stated on the product page. Clearance items are final sale and are not eligible for return or exchange.

Condition: Items must be unused, unwashed, and in their original packaging with tags attached.

Return shipping: Return shipping costs are the customer's responsibility, unless the item arrived damaged or we made an error with your order.

Refunds: Once your return is received and inspected, we'll process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Exchanges: We're happy to offer exchanges for a different size, color, or item of equal value. Contact us to arrange an exchange.

Damaged or incorrect items: If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at support@loomsparrow.ca and we'll make it right at no cost to you.

How to start a return: Email support@loomsparrow.ca with your order number and the reason for your return, and we'll walk you through the next steps.