Refund policy

Refund Policy

Last updated: September 6, 2026

We want you to love your LoomSparrow order. If something isn't right, here's how returns and refunds work.

Returns: We accept returns within 30 days of delivery for a full refund, unless otherwise stated on the product page. Clearance items are final sale and are not eligible for return or exchange. 

To initiate a return, please contact us at support@loomsparrow.ca within 30 days of receiving your order. Once your return is approved, send your item(s) to:

LoomSparrow Returns PO BOX 99900 TM 102 980 RPO Dundas Neyagawa Oakville ON L6H 0J3

Please send returns by Canada Post. Other carriers such as UPS, FedEx and Purolator cannot deliver to a PO Box. Oversized parcels will be held at the postal outlet for collection

Please include your order number inside the package so we can process your refund promptly.

Condition: Items must be unused, unwashed, and in their original packaging with tags attached.

Return shipping: Return shipping: A flat return shipping fee of $10.00 CAD applies to all returns and is the customer's responsibility. This fee will be deducted from your refund. If your item arrived damaged or we made an error with your order, we will cover the return shipping cost in full.

Refunds: Once your return is received and inspected, we'll process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Exchanges: We're happy to offer exchanges for a different size, color, or item of equal value. Contact us to arrange an exchange.

Damaged or incorrect items: If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at support@loomsparrow.ca and we'll make it right at no cost to you.

How to start a return: Email support@loomsparrow.ca with your order number and the reason for your return, and we'll walk you through the next steps.